Position Details

Reference Number 13399
Position Title Consumer Consultant
Employment Type Part Time Permanent
Location Prisons
Position Summary

State-of-the-art facility at Ravenhall

Full time, Generous Salary Packaging

Free onsite parking


Welcome to Forensicare.


Established in 1997, Forensicare is a dedicated state-wide specialist service providing quality forensic mental health services. 2017 brings us exciting changes as we significantly expand our services across our prison and hospital services.


Due for completion in late 2017, the Ravenhall Correctional Centre (RCC) in Melbourne’s west, is an exciting new development with a purpose-built forensic mental health facility. This facility will:

  • dramatically improve the care of mentally ill offenders in Victoria’s prison system,
  • significantly expand the capacity and scope of our organisation; and
  • offer unique opportunities for our staff to advance their professional skills in line with world-class clinical and mental health service provision.

In September 2017, Forensicare will also become the provider of specialist Forensic Mental Health (FMH) Services at Port Phillip Prison. This includes the 30 bed psychosocial rehabilitation unit (St Paul's Unit), clinical support to three observation cells on the unit, specialist consultations to the Outpatient Service and after hours crisis assessments to Prisoners at risk.


About the role

The Consumer Consultant will facilitate, support, and enhance Consumer Participation Program initiatives and promotes consumer participation across Forensicare Prison Services by:

  • Working closely with consumers and staff to provide support and consultation.
  • Encouraging consumers to become more involved in their own therapy and treatment and help consumers to be more aware of their options. 
  • Offer suggestions and advice to clinical staff regarding how certain aspects of service may be experienced from a consumer perspective.

The Consumer Consultant focuses on broad systemic issues promoting effective service delivery. They are not a member of the treating or therapeutic team and do not advocate on behalf of individual patients, unless the issue may have broader application.


Skills and experience

  • Demonstrated involvement with the mental health system as a consumer.
  • Demonstrated commitment to mental health consumer Recovery.
  • Experience in, and commitment to, working successfully with service providers and other consumers to improve mental health services.
  • Ability to write reports, prepare presentations, policies and submissions.
  • Excellent interpersonal and communication skills to effectively collaborate with a range of people.
  • Demonstrated ability to effectively convene, facilitate and contribute to the efficient management of consumer related meetings and forums. 

We have some other relevant requirements, which are contained in the Key Selection Criteria found in the Position Description.



We value our staff and provide a range of benefits including:

  • Salary Packaging;
  • Excellent leave entitlements;
  • Full orientation & ongoing training;
  • Career development opportunities;
  • Access to Critical Incident Stress Management and Employee Assistance Programs.

We would love to hear from you, so please apply now!

Contact Person Lisa Wright
Contact Number 0408 653 337
Contact Email Lisa.Wright@forensicare.vic.gov.au
Alternate Contact Person Tanya Mularczyk
Alternate Contact Number 0466 318 346
Alternate Contact Email tanya.mularczyk@forensicare.vic.gov.au
Closing Date 18/06/2017
Position Description
Consumer Consultant PD.pdf Open
About Ballerrt Yeram-boo-ee FMH.pdf Open
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